SHIPPING POLICY
Effective Date: August 28, 2026
ORDER PROCESSING AND FULFILLMENT
Orders are fulfilled from our warehouse in Las Vegas, Nevada.
Once payment has been completed, please allow 1 to 2 business days for order processing unless a different processing time is stated for the product or shipping service selected.
Orders received after 12:00 PM Pacific Time, on weekends, or on holidays will begin processing on the next business day.
All orders include tracking. A shipping confirmation email containing tracking information will be sent after the order leaves our warehouse. If you do not receive the confirmation email, please check your spam or junk folder or contact us for assistance.
Delivery times displayed at checkout are estimates provided by the applicable carrier or shipping service and are not guaranteed unless expressly stated otherwise.
Typical delivery within the United States is 2 to 8 business days, depending on product availability, the shipping method selected, and carrier transit times.
Delivery may take longer due to holidays, weather, customs processing, carrier disruptions, or other circumstances outside LASERHIT's control.
DOMESTIC ORDERS - UNITED STATES
Tracking and insurance are included with domestic shipments.
Available services may include:
Expedited Flat Rate: Orders are generally shipped within 2 to 5 business days.
USPS Priority Mail: Orders are generally shipped the next business day.
FedEx Express: Orders placed before 12:00 PM Pacific Time are generally shipped the same business day, excluding weekends and holidays. Orders placed after 12:00 PM Pacific Time are generally shipped the next business day.
FedEx does not deliver to PO Boxes. Orders containing a PO Box shipping address may therefore be shipped by USPS regardless of the shipping service originally selected.
Carrier-provided delivery estimates may be displayed at checkout. Delays occurring after dispatch may be outside LASERHIT's control.
INTERNATIONAL ORDERS
LASERHIT ships internationally to eligible destinations subject to carrier availability, applicable laws, import requirements, and the following conditions.
1. Shipping Services and Insurance
Available international shipping services vary by destination, order value, package size, product type, and carrier availability.
Some international shipping services include insurance against qualifying loss or damage. Other services may be uninsured or may provide only limited carrier liability.
When an uninsured or limited-liability service is offered and selected by the customer, the customer acknowledges that the selected carrier service does not provide insurance, or provides only limited protection, against loss or damage.
Where permitted by applicable law, by voluntarily selecting an uninsured shipping service, the customer accepts the risks associated with the selected service.
Selection of an uninsured shipping service does not waive or limit any consumer right that cannot legally be waived or limited under applicable law.
LASERHIT reserves the right to require an insured, trackable, signature-required, or other specified shipping service based on destination, order value, product type, carrier conditions, prior delivery experience, or other reasonable shipping considerations.
If the shipping service selected at checkout does not meet LASERHIT's shipping requirements for a particular order or destination, LASERHIT may place the order on hold and contact the customer before shipment.
LASERHIT may require additional written acknowledgment of the selected shipping conditions before shipping an order using an uninsured or limited-liability service.
If the customer declines a required shipping service or requested acknowledgment, LASERHIT may cancel the unshipped order and refund the amount paid.
2. Address Verification
For fraud prevention, LASERHIT may require billing and shipping information to match or may request additional verification before shipping an international order.
LASERHIT reserves the right to cancel and refund an order when the provided information cannot be reasonably verified.
The customer is responsible for providing a complete and accurate delivery address, recipient name, telephone number, email address, and any other information required for international delivery.
3. Customs, Duties, Taxes, and Import Fees
International shipments may be subject to customs clearance, import duties, taxes, VAT, brokerage fees, handling fees, customs processing charges, or other charges imposed by the destination country, carrier, postal operator, or other authority.
Unless such charges were specifically collected by LASERHIT at checkout or the shipment was expressly sold on a duties-paid basis, applicable import charges are the responsibility of the recipient to the extent permitted by applicable law.
LASERHIT will provide appropriate sender-side shipping and customs documentation, including product descriptions, declared values, and applicable customs classification information.
Customers are encouraged to determine applicable import requirements, restrictions, duties, and taxes before placing an international order.
4. Customs Clearance and Recipient Responsibility
Customs authorities, postal operators, or carriers will normally attempt to notify the recipient when payment, identification, documentation, or other action is required to release a shipment. However, such notification is not guaranteed.
The recipient is responsible for monitoring the shipment.
If tracking indicates that a shipment is held by customs, awaiting customs clearance, awaiting payment, awaiting collection, delayed for an import-related reason, or otherwise requires recipient action, the recipient is responsible for contacting the local carrier, postal operator, or customs authority directly and completing the requirements necessary for delivery.
LASERHIT is located in the United States and generally cannot communicate with a foreign customs authority on the recipient's behalf, pay charges assessed directly to the recipient, complete recipient-specific import requirements, or guarantee that the recipient will receive a customs or carrier notification.
LASERHIT will provide reasonable assistance with shipment information or documentation that must be supplied by the sender when such information is reasonably available.
Failure to receive a notification from customs, a postal operator, or a carrier does not relieve the recipient of responsibility for monitoring the shipment and completing recipient-required customs clearance procedures.
5. Compliance With Local Laws
By placing an international order, the customer is responsible for determining whether the purchased products may lawfully be imported, possessed, and used in the destination jurisdiction.
LASERHIT cannot provide legal advice regarding the import laws of every destination country.
Shipments may be inspected, delayed, held, or otherwise processed by customs or other government authorities. LASERHIT cannot control the actions or processing times of foreign customs authorities.
Nothing in this section limits any rights or remedies that cannot be waived under applicable law.
6. International Delivery Timeframes
International delivery times vary substantially by destination, carrier, shipping service, and customs processing.
Delivery estimates displayed at checkout are estimates only and are not guaranteed unless expressly stated otherwise.
Time spent in customs clearance is outside the carrier's normal transportation time and may cause additional delays.
UNCLAIMED, REFUSED, AND CUSTOMS-RETURNED INTERNATIONAL SHIPMENTS
If an international shipment is returned to LASERHIT because the recipient:
failed to claim or collect the package;
refused delivery;
failed to pay applicable duties, taxes, customs charges, brokerage fees, or other required charges;
failed to provide information, identification, or documentation required for customs clearance;
provided an incomplete or incorrect delivery address;
failed to respond to the carrier, postal operator, or customs authority; or
otherwise failed to complete a recipient-required action necessary for delivery,
LASERHIT will refund the purchase price of eligible returned merchandise after the shipment has been received and processed by LASERHIT, subject to the deductions described below.
The refund will be reduced by:
the greater of (a) the shipping charge paid by the customer for the order or (b) the actual outbound shipping cost incurred by LASERHIT; and
any return shipping, carrier, customs, brokerage, handling, storage, or other charges incurred by LASERHIT as a result of the shipment being returned.
LASERHIT may offer international shipping at a standardized, averaged, discounted, promotional, or otherwise subsidized rate. As a result, the shipping amount charged to the customer at checkout may be substantially less than the actual amount LASERHIT pays to ship an individual order to a particular destination.
Therefore, if LASERHIT's actual outbound shipping cost exceeds the shipping charge paid by the customer, LASERHIT may deduct the actual outbound shipping cost from the merchandise refund to the extent permitted by applicable law.
Original shipping charges are non-refundable in these circumstances.
No refund will be issued until the returned shipment has been received by LASERHIT and its contents and condition have been verified.
These deductions do not apply when the shipment is returned as a direct result of an error by LASERHIT, such as LASERHIT entering an incorrect shipping address or providing materially incorrect customs documentation.
All refunds and deductions remain subject to consumer rights and remedies that cannot be waived or limited under applicable law.
SHIPPING COSTS
Shipping charges displayed at checkout may be calculated, standardized, averaged, discounted, subsidized, promotional, or otherwise determined by LASERHIT based on the order, destination, and shipping service.
The shipping amount charged to the customer does not necessarily represent LASERHIT's actual cost of shipping the order.
Customers are responsible for applicable shipping charges unless otherwise stated in a promotion or required by applicable law.
CHANGING OR CANCELING AN ORDER
To request a change, cancellation, or address correction, email info@laserhit.com as soon as possible and include the order number and requested change.
Orders that have already entered fulfillment or have been transmitted to a third-party fulfillment service may not be changed or canceled.
Once an order has shipped, LASERHIT may be unable to change the delivery address, redirect the shipment, or recall the package.
Customers may contact the carrier directly to determine whether any delivery-management options are available.
If a shipment is returned to LASERHIT, applicable reshipping or refund terms will depend on the reason for the return.
RETURNS AND UNAUTHORIZED SHIPMENTS
Merchandise returns must follow LASERHIT's applicable return process.
Returns requiring a Return Merchandise Authorization (RMA) must have a valid RMA before shipment.
Do not return merchandise directly to the warehouse address appearing on the original shipping label unless specifically instructed to do so by LASERHIT.
Unauthorized returns may be refused, delayed, or ineligible for processing until the customer completes the required return procedure.
SHIPPING ADDRESS AND DELIVERY
Orders are shipped to the shipping address provided by the customer at checkout.
Customers are responsible for verifying that the recipient name, street address, apartment or unit number, postal code, telephone number, email address, and other delivery information are complete and accurate before submitting the order.
LASERHIT is not responsible for delays, failed delivery, or additional carrier charges resulting from incorrect or incomplete information provided by the customer, subject to applicable law.
All shipments are transported by independent third-party carriers or postal operators.
For shipments where applicable law permits the risk of loss to pass before physical receipt by the customer, risk will pass at the time permitted by applicable law and the applicable shipping terms.
Where applicable consumer law requires LASERHIT to bear the risk of loss or damage until the goods are physically received by the consumer or the consumer's designated recipient, those statutory protections apply regardless of any conflicting provision of this Shipping Policy.
PACKAGES MARKED DELIVERED
When tracking shows that a package has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbors where appropriate, building management or mailroom, and contact the delivering carrier.
LASERHIT will provide reasonable assistance in initiating or supporting a carrier inquiry when necessary.
Carrier investigations may require cooperation from the recipient, including statements, photographs, identification, or other information.
The resolution of a carrier or insurance claim depends on the facts of the shipment and the applicable carrier or insurance terms.
Nothing in this section limits consumer rights that cannot be waived under applicable law.
SIGNATURE REQUIREMENTS
Orders valued at $500 or more may require signature confirmation upon delivery.
LASERHIT may also require signature confirmation for other orders based on destination, product type, order value, fraud-prevention considerations, carrier requirements, or previous delivery experience.
SERVICE INTERRUPTIONS AND DELAYS
Shipping and delivery times are estimates unless expressly guaranteed.
Orders may be delayed by circumstances outside LASERHIT's reasonable control, including seasonal shipping volumes, severe weather, natural disasters, customs processing, government action, carrier disruptions, transportation interruptions, strikes, or other unforeseen events.
LASERHIT will provide reasonable assistance with shipment inquiries but cannot control third-party carrier or customs processing times.
EUROPEAN ECONOMIC AREA AND UNITED KINGDOM CUSTOMERS
If you are a consumer located in the European Economic Area (EEA) or United Kingdom, mandatory consumer-protection laws applicable to your transaction take precedence over any conflicting provision of this Shipping Policy.
Right of Withdrawal
Where the statutory right of withdrawal applies, you generally have 14 days after receiving your order to notify LASERHIT that you wish to withdraw from the purchase.
To exercise this right, contact LASERHIT in writing before the applicable withdrawal period expires.
Returned products must comply with applicable return requirements. The customer is responsible for return shipping costs where permitted by law unless the product is defective, non-conforming, or was shipped in error.
Refunds will be processed within the timeframe required by applicable law. Where permitted by law, LASERHIT may withhold reimbursement until the returned goods are received or the customer supplies evidence that the goods have been returned.
Conformity of Goods
LASERHIT provides EEA and UK consumers with the statutory rights concerning conformity of goods required by applicable consumer-protection law.
If goods are defective or do not conform to the sales contract, available remedies may include repair, replacement, price reduction, or refund as provided by applicable law.
Delivery Risk
Nothing in this Shipping Policy is intended to transfer transportation risk to an EEA or UK consumer where applicable law requires that risk to remain with LASERHIT until the consumer, or a third party designated by the consumer, receives the goods.
The availability or selection of an uninsured shipping service describes the insurance or liability protection associated with the carrier service and does not waive statutory consumer delivery rights.
Refunds
Refunds required under applicable EEA or UK consumer law will be made using the original payment method unless otherwise agreed and will be processed within the legally required timeframe.
Contact and Complaints
EEA and UK consumers may contact LASERHIT at info@laserhit.com with questions or complaints concerning their purchase.
LASERHIT will make reasonable efforts to resolve customer concerns in accordance with applicable law.
CONTACT INFORMATION
For shipping-related questions, order changes, customs-document requests, or delivery assistance, please contact: